FRAUD AWARENESS

Golden Crown - Money Transfer service​

– is a convenient and safe service to transfer funds to your friends and relatives. However if you send money to a stranger, you run the risk of becoming a victim of fraud. This section is specifically designed to warn you and help to protect yourself from fraud and theft of your funds. Please read and share these warnings and tips with your family to be protected​​ against fraud.

Watch out! Most likely you are facing scam if strangers urge you over a phone, via SMS, email or regular mail to make a money transfer:

  • To a relative/friend for an emergency situation (accident, imprisonment, etc.).

    Tip: contact the person who supposedly needs help and verify the emergency situation. If for any reason impossible, verify as much as possible the details of the emergency (full name of the affected person, precise appearance and other information that may be known only to a narrow scope of people);
  • You have won a big material/money prize to receive which you must first pay a certain sum of money (taxes, fees, other payments).

    Tip: verify the name of the lottery organizer, grounds on which you were chosen winner, get independent information and reviews about it on the Internet. Remember: in most cases no advance is paid for a prize.
  • You are to get material/financial assistance from the state, charity fund or another social organization but you need to pay a certain sum of money (taxes, fees or other payments) to get it.

    Tip: contact the agency or organization supposedly providing the material/financial assistance and verify the information.
  • You have received a request to transfer a donation to help a sick child or adult, victim of a traffic accident, etc.

    Tip: check the official website of the charity fund for full contact information, bank details, statutory documents. In most cases trustworthy charities do not use money transfer systems to collect donations.
  • You are offered goods (including pharmaceuticals) and services, for which you have to pay in advance to receive them.

    Tip: before you pay for such goods and services, check the information on the vendor on the Internet. If something seems suspicious do not make the purchase.
  • There may be other scams when you are asked to make a money transfer to a stranger.
Make sure you verify the information. Before you transfer the money, confirm it with your family/friends.

Remember that the staff of the "Gold Crown Money Transfers" service and its partners will never initiate calls, letters and other contact with customers to specify any personal data or other data on the transfer. In case of such contact, we recommend you not to provide any information but immediately contact the call center of Golden Crown Money Transfer Service for clarifications.

Remember that the staff of the "Gold Crown Money Transfers" service and its partners will never initiate calls, letters and other contact with customers to specify any personal data or other data on the transfer. In case of such contact, we recommend you not to provide any information but immediately contact the call center of Golden Crown Money Transfer Service for clarifications.

You should contact immediately the call center of Golden Crown Money Transfer Service if the staff of the location where you are making a transfer through Golden Crown service request you to provide any additional data (password, card PAN-code, payment card PIN, one-time confirmation code, etc.) or offer to enter false data (phone number of the beneficiary or the sender), or act in a manner which make you suspect of fraud.

Should you have become a victim of fraud, immediately contact the police and the call center of Golden Crown Money Transfer Service: +7 (495) 96-00-555 (round the clock). If the transfer has not been paid out yet, staff will try to temporarily block the payment. You should keep all payment documents for your money transfer (receipts, invoices, etc.).

Golden Crown Money Transfer and Credit Union Payment Center will cooperate with the police to provide all the assistance to identify and land the fraudsters.

* Calls are charged per the rules of the operator.

Information for law enforcement agencies:

For information on money transfer operations of physical persons indispensable to identify and land fraudsters, please contact Credit Union Payment Center:

Credit Union Payment Center LLC
Address: 630055 Novosibirsk, Shaturskaya street, 2,
tel.: (383) 339-92-42, 336-49-49, 335-80-88,
fax: (383) 339-92-30.