Identity verification (up to 7,500 €)
If sending a new transfer you exceed the 1,000 € limit, the app suggests you confirm your identity to automatically increase the limit.
You can skip identity verification, but in this case you are able to send no more than 1,000 € over a three-month period.
When sending a transfer to some destinations, identity verification may be required, regardless of the remaining limit.
You can confirm your identity to increase the transfer limit in your profile at any time.
The details provided in your profile must precisely match the details in the documents you submit for verification. Make sure that everything is correct. If your profile is empty, fill it out. In some cases, we might ask to confirm the information provided with the relevant documents.
Have your passport or ID card (national ID) ready. Any of these documents will do.
Important note: we don’t accept resident permits (including long-term residence permits) as proof of identity.
First, you’ll be prompted to select the type of document.
In the app, take a photo of your passport or national ID.
Make sure that the photo has enough lighting, is not blurred or flared, and all the details are readable. The transparent zone of the frame must be positioned on the white stripe with letters and digits printed on it, which is located in the bottom of your passport’s page.
Confirm that the photo turned out readable, otherwise retake it.
If the photo you send us is blurred, we will have to cancel your verification request, and you will have to take the photo again.
Take a selfie with no headwear or glasses on. Your face must fit into the oval on the screen.
The verification is conducted during the office hours. If you’re sending your request, say, on Saturday night, it will be processed no sooner than on Monday.
If the verification is successful, we will immediately increase your transfer limit and notify you about this by email and with a push message.
After you have confirmed your identity, you are able to send up to 7,500 € over a six-month period.
Important note: if after the identity verification you change the details in your user profile, you will have to undergo the verification procedure again.
If you need to send more, you have to confirm your home address (Level 3 verification). You are able to proceed with your home address verification after you have confirmed your identity in your profile.
