Identity verification (up to 7,500 €)

App suggests you confirm your identity
App suggests you confirm your identity

If sending a new transfer you exceed the 1,000 € limit, the app suggests you confirm your identity to automatically increase the limit.

You can skip identity verification, but in this case you are able to send no more than 1,000 € over a three-month period.

When sending a transfer to some destinations, identity verification may be required, regardless of the remaining limit.

You can confirm your identity to increase the transfer limit in your profile at any time.

Profile
Profile
Details must be correct
Details must be correct

The details provided in your profile must precisely match the details in the documents you submit for verification. Make sure that everything is correct. If your profile is empty, fill it out. In some cases, we might ask to confirm the information provided with the relevant documents.

Have your passport or ID card (national ID) ready. Any of these documents will do.

Important note: we don’t accept resident permits (including long-term residence permits) as proof of identity.

Take passport or National ID
Take passport or National ID
Select the type of document
Select the type of document

First, you’ll be prompted to select the type of document.

In the app, take a photo of your passport or national ID.

Make sure that the photo has enough lighting, is not blurred or flared, and all the details are readable. The transparent zone of the frame must be positioned on the white stripe with letters and digits printed on it, which is located in the bottom of your passport’s page.

Take photo of your document
Take photo of your document
Make sure details are readable
Make sure details are readable

Confirm that the photo turned out readable, otherwise retake it.

If the photo you send us is blurred, we will have to cancel your verification request, and you will have to take the photo again.

Take a selfie with no headwear or glasses on. Your face must fit into the oval on the screen.

Take selfie
Take selfie
Documents sent
Documents sent

The verification is conducted during the office hours. If you’re sending your request, say, on Saturday night, it will be processed no sooner than on Monday.

If the verification is successful, we will immediately increase your transfer limit and notify you about this by email and with a push message.

Push about successful verification
Push about successful verification
Congratulations!
Congratulations!

After you have confirmed your identity, you are able to send up to 7,500 € over a six-month period.

Important note: if after the identity verification you change the details in your user profile, you will have to undergo the verification procedure again.

If you need to send more, you have to confirm your home address (Level 3 verification). You are able to proceed with your home address verification after you have confirmed your identity in your profile.

Confirm your home address in Profile
Confirm your home address in Profile