Transfer status updates

If your transfer has been successfully sent and paid for, we will notify you by email. In the email, you will find all the main transfer details: the sender’s name, the amount, and how to contact us—just in case.

Once the transfer is delivered, we will also send a notification to the recipient, by email if we know the address, or as a push message if the recipient has our app installed.

Once the recipient has collected the money, you’ll be notified that the transfer has been successfully collected.

If for some technical reason the transfer payment has failed, the transfer will be automatically canceled, and we will send you a text message and an email.

If you have opted to pay with a bank transfer but either paid a different amount, paid from somebody else’s account, or we haven’t received your payment after 4 business days, the transfer is automatically canceled. We will inform you about the cancellation via a push message or by email.

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© 2022 KoronaPay Europe Limited. All rights reserved.
Koronapay Europe Limited, Reg. No. HE375955, is an Electronic Money Institution (EMI) licensed and regulated by the Central Bank of Cyprus, license №115.1.3.30.
Registered address: 3107, Limassol, 28th October str 359, World Trade Center, 5th floor. The information on this website regarding the number of users, territories of operation, the number of transfer destinations, as well as other performance indicators of Koronapay reflect not only the results of Koronapay Europe Ltd., but also of other partners and participants of Zolotaya Korona Money Transfer system, incl. Koronapay Europe Ltd.