Transfer statuses

A transfer can have one of the following statuses:

Waiting for payment: a money transfer with payment via a bank transfer has been created, but we have not yet received the latter. Once the money is credited to our account, the status changes to “Ready for payout”.

Ready for payout: the recipient can collect the money.

Received: the recipient has collected the money.

Requested a refund: we have received your request for the transfer refund and sent you the money. The refund usually takes up to 5 business days. If the money hasn’t been refunded, please contact our Support service at or +49-1573-5999799.

Canceled: after 4 days, we hadn’t received your transfer payment, so we had to cancel your transfer.

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Koronapay Europe Limited, Reg. No. HE375955, is an Electronic Money Institution (EMI) licensed and regulated by the Central Bank of Cyprus, license №
Registered address: 3107, Limassol, 28th October str 359, World Trade Center, 5th floor. The information on this website regarding the number of users, territories of operation, the number of transfer destinations, as well as other performance indicators of Koronapay reflect not only the results of Koronapay Europe Ltd., but also of other partners and participants of Zolotaya Korona Money Transfer system, incl. Koronapay Europe Ltd.