Transfer statuses

A transfer can have one of the following statuses:

Waiting for payment: a money transfer with payment via a bank transfer has been created, but we have not yet received the latter. Once the money is credited to our account, the status changes to “Ready for payout”.

Ready for payout: the recipient can collect the money.

Received: the recipient has collected the money.

Requested a refund: we have received your request for the transfer refund and sent you the money. The refund usually takes up to 5 business days. If the money hasn’t been refunded, please contact our Support service at or +49-1573-5999799.

Canceled: after 4 days, we hadn’t received your transfer payment, so we had to cancel your transfer.